Brand Protection Analyst Trainee

Job description

About Smart Protection

At Smart Protection we fight the piracy of audiovisual content and product counterfeiting on the internet. We do this by combining the capabilities of our technology platform with those of our team of data analysts.

We do it in a three-phase process: We capture large amounts of information online (big data), analyze it to identify violations (machine learning) and eliminate them (legaltech) on each platform that hosts them. In this way, we minimize the negative effects that illegal actions have on our clients' sales and on the reputation of their brand.

Smart Protection was founded in 2015 and during the five last years we have become a great Scale-up company reaching the 150 employees with almost 20 nationalities in our team. Our values are our DNA as a company and we live them everyday as a team to become an Unicorn company in 2025: Teamwork, Overachievement, Agile, Customer-Centricity and Innovation.

Do you want to join the fight against piracy and counterfeit?

The role 

You will be part of the Data Analysts team within the Brand Protection business unit. The Service Delivery team is at the center of the company: we help to provide our customers the best customer experience by analyzing and enhancing the data our technology offers. Your mission will be to audit the service we bring to our customers and guarantee that it is of the utmost quality and exceeds expectations. Guided by your Manager, you will analyze data from multiple sources on the internet (Marketplaces, Social Media, Google...) to help the fight against online counterfeits and brand abuse.

What will you do?

  • Analyze and validate data sets
  • Execute quality improvement activities
  • Work closely with the customer facing teams to improve Customer Experience
  • Maintain standards for data reliability.

Job requirements

What we need from you

- Strong Analytical skills

- Meticulous and diligent, sharp attention to detail

- Great team player

- Customer-centric mindset

- Getting-things-done attitude

- Good communication skills, capacity for providing suitable feedback

- Fluent in English and Spanish

- Legal educational background or experience within fraud detection and prevention roles is a plus but optional

What do we offer

  • Paid internship
  • 6 months internship
  • Full- time schedule: 9:00 a 18:00 and Part-time schedule: (Mañanas y tardes) 9:00 a 14:00 / 15:00 a 19:00. 
  • A continuously growing Spanish scale-up within a global playing field
  • International environment: 20 different nationalities
  • The possibility of making a serious impact
  • Best offices location in front of Santiago Bernabéu Stadium

What’s it like to work at Smart Protection:

· Smart Protection is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. If you have a disability or special need that requires accommodation, please let us know

· If you want to grow professionally and personally, meet new people, learn from the best professionals and work in a Spanish scaleup with clients all over the world, then we are waiting for you!

· All the gear you need

· Regular fun team events

· And last but not coffe